Published business case
Business challenge
Legacy on-premises telephony needed to support a more flexible, cloud-based way of working.
My contribution
This project forms part of my Juma Al Majid technology operations and transformation portfolio, as recorded in my published business cases document.
Published outcome
Telecom Review reports that Etisalat by e& delivered an end-to-end Microsoft Teams Direct Routing solution with hosted voice infrastructure and a managed Session Border Controller. The article describes integration with Microsoft 365 and calling across business locations.
Delivery lesson
Communications modernization should connect the technical platform with employee mobility and day-to-day collaboration.
Source context
The article documents the group and supplier implementation and quotes the Group CIO. It does not name me individually.
Original sources
A retrospective summary by Ahmad Al Shami. Publication dates refer to the original sources.