About the role

A real estate company in Dubai is looking for a hands-on IT professional to support reliable day-to-day technology operations. You will administer Microsoft 365, support Jira users, troubleshoot network connectivity and resolve desktop and laptop issues while keeping clear records of incidents and solutions.

Key responsibilities

• Administer and support Microsoft 365 accounts, licences, email and collaboration services, including Exchange Online, Teams, SharePoint and OneDrive.
• Support user onboarding and offboarding, access permissions and multi-factor authentication in line with approved procedures.
• Support Jira users and maintain accurate incident and service-request records, priorities and resolution notes.
• Troubleshoot LAN, Wi-Fi, internet and VPN connectivity; assist with switches, routers and firewall operations.
• Diagnose and resolve Windows PC, laptop, printer, peripheral and common application issues.
• Install and configure approved software, assist with updates and endpoint protection, and maintain IT asset records.
• Escalate complex issues with clear diagnostic evidence and coordinate with vendors or service providers.
• Document practical troubleshooting guides and communicate clearly with technical and non-technical users.

Required skills and experience

• 3 years of relevant experience in system administration, IT technical support or a similar role.
• Practical Microsoft 365 administration and troubleshooting experience.
• Experience using and supporting Jira for issue and service-request management.
• Sound networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi and VPN troubleshooting.
• Strong Windows desktop and laptop troubleshooting skills.
• A structured approach to diagnosis, documentation, prioritisation and customer service.

Preferred experience

Hands-on experience with Fortinet firewalls, including FortiGate administration, VPNs and connectivity troubleshooting, is preferred.

How to apply

Use the Apply Now button on this page and attach your CV. Briefly describe your Microsoft 365, Jira, networking and PC support experience, including any Fortinet work.